Privacy Policy

At HK Ms R, a home-based business, we are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This policy explains how we collect, use, store, and protect your personal information when you interact with us via our website (hkmsr.orderhere.uk), Instagram (@hk_ms_r), or WhatsApp (+44 7942 375487).

1. Data Controller: HK Ms R, a home-based business, is the data controller responsible for your personal data. For inquiries, contact us at [email protected] or WhatsApp (+44 7942 375487).

2. Information We Collect: We may collect the following personal data when you place an order, contact us, or engage with our services:

• Name, email address, phone number, and shipping address for order processing and communication.
• Payment details (processed securely via third-party payment providers).
• Proof of purchase from third-party partners (e.g., receipts, order confirmations) to verify eligibility for discounts.
• Website usage data (e.g., via cookies, such as items added to your cart).
• Messages or inquiries sent via Instagram or WhatsApp.

3. Lawful Basis for Processing: We process your data based on the following legal grounds:

• Contract: To fulfill your orders (e.g., processing payments, arranging delivery).
• Consent: For sending promotional messages via email, Instagram, or WhatsApp (you can withdraw consent at any time).
• Legitimate Interests: To improve our services, analyze website usage, or verify third-party discount eligibility, where this does not override your rights.
• Legal Obligation: To comply with laws (e.g., tax or consumer protection regulations).

4. How We Use Your Information: Your data is used to:

• Process and deliver orders, including confirming payments and coordinating shipping.
• Verify proof of purchase for third-party partnership discounts.
• Communicate with you about orders, returns, or inquiries.
• Send promotional messages (if you’ve opted in), such as discount offers or new product updates.
• Improve our website and services (e.g., analyzing usage patterns via cookies).

5. Sharing Your Information: We do not sell your personal data. We may share it with:

• Third-party shipping providers to deliver your order.
• Payment processors to handle transactions securely.
• Partnered third-party businesses to verify proof of purchase for discounts (only the minimum data necessary).
• Authorities if required by law (e.g., for tax or fraud investigations).

6. Data Retention: We keep your personal data only as long as necessary:

• Order and payment data: 7 years to comply with UK tax laws.
• Proof of purchase for discounts: Up to 6 months after the promotion ends, unless required for legal purposes.
• Promotional consent data: Until you withdraw consent or the campaign ends.
• Inquiry data: Up to 1 year after resolution, unless needed for legal reasons.

7. Data Security: We use secure methods (e.g., encrypted payment processing, secure WhatsApp communication) to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.

8. Your Rights: Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Limit how we use your data in certain cases.
• Objection: Object to processing based on legitimate interests (e.g., marketing).
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Opt out of promotional messages at any time.

To exercise these rights, contact us at [email protected] or WhatsApp (+44 7942 375487). We will respond within one month, as required by UK GDPR.

9. Cookies: Our website uses cookies to enhance your experience (e.g., remembering your cart). We ask for your consent to use non-essential cookies. You can manage cookie preferences in your browser settings.

10. Third-Party Links: Our website or social media may include links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices.

11. Complaints: If you have concerns about our data practices, contact us first at [email protected]. You can also lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

12. Updates to This Policy: We may update this policy with notice via our website, Instagram, or WhatsApp. Last updated: June 08, 2025.