Terms & Conditions

Welcome to HK Ms R, a home-based business. By purchasing from our website (hkmsr.orderhere.uk), Instagram (@hk_ms_r), or WhatsApp (+44 7942 375487), you agree to these terms and conditions:

Allergen Disclaimer: At HK Ms R, we are committed to your safety. Our pre-packaged foods are carefully prepared, and we provide clear allergen information on product packaging and our website (hkmsr.orderhere.uk) where possible, covering major allergens such as nuts, dairy, gluten, eggs, and soy. If you have allergies or dietary restrictions, please review this information before ordering. We encourage you to contact us at [email protected] or WhatsApp (+44 7942 375487) with any questions about ingredients or allergens, and we will respond promptly to assist you. While we take care to avoid cross-contamination, our products are prepared in a home-based environment where allergens may be present. As such, we cannot guarantee that our foods are free from traces of allergens. HK Ms R is not liable for allergic reactions or adverse effects from consuming our products, and we ask that you consume them at your own risk after reviewing allergen information.

Products: Our pre-packaged foods and handmade crafts with pipe cleaners (e.g., flowers, bears) are sold as-is. We aim for high quality, but minor variations in color, size, or packaging may occur due to their handmade nature. Crafts are decorative items, not toys, and not intended for play or use by children.

Orders: Orders can be placed via our website, Instagram, or WhatsApp. We process orders within 7 business days, with delivery times varying by location (e.g., Chelmsford: Saturdays; Southend: Thursdays, per availability).

Third-Party Partnership Discounts: We partner with select third-party businesses to offer discounts to their customers. To avail of a discount, you must provide valid proof of purchase from the partnering third party (e.g., receipt, order confirmation) at the time of ordering. Eligible discounts will be applied as per the terms communicated on our website, Instagram, or WhatsApp. We reserve the right to verify proof of purchase and reject invalid or fraudulent submissions. HK Ms R has the right to cancel any promotion at any time. Partnerships and discount terms may change, and current details are available on our website.

Payment: Payment is due at the time of order via methods offered (e.g., Direct Bank Transfer). Discounts from third-party partnerships will be applied before payment. We confirm orders upon payment receipt.

Delivery: Free delivery may be available on eligible orders, subject to current terms and minimum spend (see website, Instagram, or WhatsApp for details). We are not liable for delays by shipping providers.

Cancellations: You may cancel before dispatch by contacting us. We may cancel orders if payment fails, stock is unavailable, or proof of purchase for third-party discounts is invalid, refunding any payments made.

Returns & Refunds:

• Perishable Goods (e.g., food items): Due to their nature, we do not accept returns unless the item is faulty or not as described. If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photos for a refund or replacement.
• Non-Perishable Goods (e.g., handmade crafts): You have 14 days from delivery to return unused items in original packaging for a full refund, including original shipping costs.
• Faulty Goods: If an item is faulty, contact us within 30 days for a refund or replacement. Return shipping costs are your responsibility unless the item is defective.

Our Rights: We may refuse or cancel orders in exceptional cases (e.g., stock issues, suspicious activity, invalid proof of purchase for discounts), with notice and refunds where applicable.

Content Ownership: All website content, images, and descriptions are owned by HK Ms R and may not be reproduced without permission.

We may update these terms with reasonable notice (e.g., via website or email). Continued use after changes implies acceptance.

Governing Law: These terms are governed by the laws of England and Wales. Consumers in Scotland or Northern Ireland may bring claims in their local courts.

Privacy Policy

At HK Ms R, we value your privacy. This policy outlines how we collect, use, and protect your information when you interact with us via our website (hkmsr.orderhere.uk), Instagram (@hk_ms_r), or WhatsApp (+44 7942 375487):

• Information Collected: We collect personal information such as your name, email address, phone number, shipping address, payment details, and proof of purchase from third-party partners (e.g., receipts) when you place an order or contact us.
• Use of Information: Your information is used to process orders, verify third-party partnership discounts, communicate with you (e.g., order confirmations, delivery updates), and improve our services. We may send promotional messages via email, Instagram, or WhatsApp, but you can opt out at any time.
• Sharing: We do not sell or share your personal information with third parties, except as needed to fulfill your order (e.g., shipping providers), verify third-party partnership discounts, or as required by law.
• Security: We use secure methods to protect your data (e.g., encrypted payment processing), but no method is 100% secure, and we cannot guarantee absolute security.
• Cookies: Our website uses cookies to enhance your browsing experience (e.g., remembering your cart). You can disable cookies in your browser settings if preferred.

For questions about your data or to request its deletion, contact us at [Your Email Address]. We comply with UK GDPR and other applicable data protection laws.

Legal Notice

This website (hkmsr.orderhere.uk) and related services (Instagram @hk_ms_r, WhatsApp +44 7942 375487) are operated by HK Ms R, a home-based business located at [Your Address]. All rights reserved.

• Product Liability: HK Ms R is not liable for allergic reactions, injuries, or damages caused by the use of our pre-packaged foods or handmade crafts. Food items should be checked for allergens, and crafts are decorative, not for play. Use at your own risk.
• Intellectual Property: All designs, logos, images, and content on our website, Instagram, or WhatsApp are protected by copyright and trademark laws. Unauthorized use is prohibited.
• Governing Law: Any disputes arising from the use of our services or purchases will be governed by the laws of England and Wales, with consumers in Scotland or Northern Ireland able to bring claims in their local courts.
• Contact: For legal inquiries, reach us at [Your Email Address] or WhatsApp (+44 7942 375487).

Last updated: June 08, 2025